General Information

Where is Bankwest Stadium?

Bankwest Stadium is located in the heart of Parramatta at 11-13 O’Connell Street, Parramatta, NSW.

How many people does Bankwest Stadium seat?

Bankwest Stadium was designed to seat 30,000 people across General Admission and Premium Product areas.

What’s the best way to get to Bankwest Stadium?

Bankwest Stadium is well serviced by regular bus, train and ferry services. It is a short walk from the Parramatta CBD, 10 minutes from Parramatta Station.

You can also see the best way to get here on our transport page.

Is there a Map of Bankwest Stadium?

You can see maps of Bankwest Stadium on our map page here. 

What events are coming up at Bankwest Stadium this year?

You can see the full list of confirmed events here.

Can I become a Bankwest Stadium Member?

Unfortunately Bankwest Stadium does not have a membership program. Each home team has their own membership program.

Can I hire out a function area or host a community event at Bankwest Stadium?

Yes! Bankwest Stadium is a multi-purpose community asset with a host of adaptable function and event spaces. Head here to make an enquiry.

Can I work at Bankwest Stadium?

Interested in working at Bankwest Stadium? See our careers page here.

Can I smoke inside the Stadium?

Bankwest Stadium is a 100% smoke-free stadium. There are designated smoking areas outside the gates,  on event days please to speak to any customer service staff member and they’ll direct you where to go.

Can I book a tour of Bankwest Stadium

While there is currently no formal tours program, the Stadium Team is more than happy to take enquiries from individuals and groups interested in arranging a guided tour of the facility.  Please direct your enquiry to Enquiries@bankweststadium.com.au.  Please note, the conduct of guided tours will be dependent on the Stadium schedule and the availability of staff to manage.

I lost something, how do I find out if it was handed in?

Please contact our security team directly on security@bankweststadium.com.au with a description of the item, day it was lost and location it was lost (if known). If it has been found they will advise you directly.

Event Day Information

Will my bag be checked?

Yes. All bags will be subject to the security screening process. To help avoid delays, it’s best to leave your bag at home. On all event days bag sizes are limited to 30x40cm.

What if it’s raining on event day?

Events will go ahead rain, hail or shine at Bankwest Stadium unless patron and athlete/artist safety is at risk. Bankwest Stadium is partially covered depending on where your seat is. Umbrellas may be brought into the Stadium but for the comfort of others should not be put up in the seating bowl.

Where should I Park on Event Days?

There is no onsite parking for the general public at Bankwest Stadium.

There are, however, a number of commercial parking stations in close proximity to the Stadium for patrons seeking to park in the Parramatta area. For details, please visit City of Parramatta parking here or Secure Parking here.

Can I buy merchandise in the stadium?

Yes, there are dedicated merchandise outlets located on Level 1 at Aisles 128, 121 and 111. For assistance finding the locations, please see a member of staff on event days.

Can I bring food and drinks into the stadium?

Food may be brought into the stadium. Non-alcoholic beverages may be bought into the stadium.

Does the Stadium have Conditions of Entry?

Yes, you can view the Bankwest Stadium Conditions of Entry here.

Is there a dress code?

Corporate areas have a dress code minimum of smart casual. 

As a minimum for general public areas, patrons must be appropriately clothed for a public place and must wear shoes. Patrons with bare feet will not be permitted entry.

Can I exit and re-enter Bankwest Stadium during an event?

Pass outs are available, please see a staff member at the event for more information.

What should I do if I want a birthday/engagement announcement on the big screen?

The content on screens during events is run by the clubs. Please contact the home club directly for enquiries. 

I’m with a tour group, limousine or bus company, where do I drop off patrons on event days?

Designated on-street parking areas will be provided for charter coaches and limousines on Stadium event days.  These are in the following locations immediately adjacent to Parramatta’s Prince Alfred Square (available on a first-come, first-served basis):

  • Marist Place (eastern side) which is an existing bus zone and can accommodate one coach/limousine only on event days;
  • Market Street (northern side) which is currently sign-posted as ‘no parking 8am-6pm – buses and coaches excepted’ and can accommodate six coaches.  Temporary clip-on signage will be installed for events scheduled outside of the designated no parking period to allow this area to continue to be used as a coach parking zone.

Note that currently no coaches or large buses can enter the car-park given there is insufficient room to turn-around to exit the car park. Mini-buses may be an exception, please send us an enquiry if you’re unsure.

Can I bring a Pram into the Stadium?

For safety reasons, strollers and prams are not permitted inside Bankwest Stadium’s seating bowl.

Stroller cloaking areas are internal of public gates, A, B, C and D. Stroller cloaking areas are roped off, however, you should not leave any valuables in the stroller. Please see event day staff for more information on storing your stroller during the event.

Ticketing

Tickets for all events held at Bankwest Stadium should only be purchased through Ticketek. All questions regarding ticketing should be directed to Ticketek on 132 849.

Where can I buy tickets for events at Bankwest Stadium?

Ticketek is the only authorised ticketing provider for Bankwest Stadium. For the full event calendar and purchase links see here.

I have lost my ticket. What should I do?

All questions regarding lost tickets should be directed to the place of purchase. 

For tickets purchased through Ticketek, please contact them directly on 132 849.

What if I need accessible seating?

For accessible seating and tickets, please contact the Ticketek Accessible Seating Hotline on 1300 665 915.

Can I book for a group?

The best option for group bookings is to go directly through our ticketing partner Ticketek. Their number for all events is: 1300 364 001

What if I accidently bought through Viagogo?

Ticketek is the only authorised ticketing provider for Bankwest Stadium. Viagogo and other ticketing sites are not authorised and often fradulent. We unfortunately have no ability to check the validity of tickets not purchased through Ticketek.

Do I need a Ticket for my Child 3 or under?

Very young children 3 and under may be admitted free-of-charge on the provision they are accompanied by an adult and will share their seat and sit on their knee.

Please see the information on the ticketing page where you purchased your ticket, for specific event information.

When do Tickets go on sale for NRL Games?

All on sale dates are decided directly by the Clubs. Please contact the club directly for information on when particular games go on sale.

Facilities

Are there water refill stations inside the stadium?

There is water available throughout the venue. Please ask one of our friendly event staff for directions to the closest one.

Is there parent rooms and baby changing facilities?

Yes, there are Parent Rooms are located on level 1 at Ailes 120, 108 and 103. Please speak to one of our event staff on the day for assistance locating them.

Is there a Changing Place?

Yes there is a Changing Place located on Level 1 at Aisle 122. Please speak to one of our event staff on the day for assistance locating the changing place. 

Do you have a prayer room?

Yes, we have a male prayer room located on Level 1 at Aisle 122 and a female prayer room located on Level 1 at Aisle 125. Please speak to one of our event staff on the day for assistance locating either space. 

Are there ATMs?

There are ATMs located on Level 1 at Ailes 128 and 111. Please speak to one of our event staff on the day for assistance locating an ATM. 

Is there first aid at Bankwest Stadium?

Yes there are First Aid facilities located on Level 1 at Aisles 128, 120 and 102. Please speak to one of our event staff on the day for assistance locating them.

Accessibility

What if I need Accessible Seating?

For accessible seating and tickets, please contact the Ticketek Accessible Seating Hotline on 1300 665 915.

Are there Accessible Facilities?

There are accessible facilities throughout the stadium. See below maps of each level to find accessible facilities. For help on event days, please see any member of staff.

Ground Level

Level 1

Level 2

Level 3

Level 4

Is there Accessible Parking?

For event days at Bankwest Stadium, the car parks immediately adjacent to the venue are managed on a pre-allocated basis on behalf of Stadium event hirers and associated operational partners.

There is no parking available on event days for the general public, however there are a limited number of accessible parking spaces available on a pre-booked basis only for vehicles with mobility parking scheme permits.

To book an accessible parking space for a Stadium event day, please visit this page.  Registrations for accessible parking will open ten days prior to each event and requesting parties will need to provide their mobility parking scheme permit number for validation purposes.  Please note that all bookings are subject to availability.

Alternatively, there are number of commercial parking stations in close proximity to the Stadium for patrons seeking to park in the Parramatta area. For details, please visit City of Parramatta parking here or Secure Parking here.

 

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